Frequently Asked Questions

How do I order a photo shoot?

Order a photo shoot using this website.

How far in advance do I need to order?

2 to 3 days in advance is generally enough notice, and I often have availability the very next day.

What days do you take photos?

I schedule photos from 9am to 3pm on Monday through Friday.

When do I get the photos?

Photos are always delivered the very next day of the shoot or sooner. If the photo shoot is on a Monday, the photos will be delivered on Tuesday at the latest. For a Friday shoot, photos are delivered Saturday at the latest.

How many photos do I get?

The typical property is 25-35 photos. I capture all the features of the property, so the actual number varies. Larger properties will have more photos than smaller properties.

How are the photos delivered?

The photos are sent as a link by email.

How long does a shoot take?

A typical shoot takes just 30-45 minutes on site. I spend a number of hours processing the photos afterwards to make them amazing.

What is the best time of day for shooting my property?

The short answer is I make the home look great no matter what the light is. Many clients want the sun hitting the front of the house to create the best possible front exterior. This means if the house faces east, morning is best, and if the house faces west, afternoon is best.

Can I reschedule after ordering?

Yes, rescheduling with at least one day notice has no charge. Rescheduling is done through your online account page. Same-day rescheduling or cancelling has an automatic $25 charge for daytime photo shoots and $50 for twilight photo shoots.

What is a twilight photo shoot?

Twilight photo shoots are recommended when the most dramatic photos are required. For twilight photo shoots we start shooting 30 minutes before sunset and we shoot the exterior photos twice, once before sunset for daytime shots, then we shoot the interior, and then we shoot in the exterior again after sundown for jaw-dropping night photos.

How do I open zip files?

Most computers now have zip file support built in. First locate the file that was downloaded, often on the Desktop or in a Downloads folder. Some computers automatically extract the zip file contents. If not, right click on the zip file and select extract files, or decompress, or similar.

What is the cancellation policy?

Full refund if cancelling with more than one day notice. $25 charge for same-day cancellation for daytime photo shoots, $50 for twilight photo shoots.

What if it is cloudy?

If the sky is overcast we can photoshop it blue.

How long do I keep the photos?

I keep the photos for a minimum of 6 months.

What type of marketing can these photos be used for?

Personal Real Estate marketing that includes both internet and circulated print.  These photos are not to be used for any sort of Magazine or other form of Commercial work without specific agreement with Chip.

Any other questions?

For any other questions, please send me an email at ChipHainesImagesandPhotography@gmail.com.